If you have a claim to report, please call 1-800-334-1661 right now.
For those who want to know more, let's talk about our claims handling process. Obviously nobody wants to have something bad happen, but that is why you get insurance — to protect you when it does. At Infinity Auto Insurance, that protection includes a fast, thorough and friendly claim resolution, handled with care by a real human from our One-On-One claims service team.
In order to achieve this, you are given a personalized information card with all the instructions you need about what to do in the event of an accident. It also tells you how to contact our One-On-One personnel.
When you call our toll-free claims department, one of our team members promptly speaks with you. Then he or she will tell you what documents we need and where to send them, depending on your specific circumstances. You will receive clear instructions to ensure we get what we need as soon as possible.
After we get the information, you will have an adjuster assigned to your case who will call you to discuss your claim. Sometimes your claim will be settled in that same call! Imagine that: you make a call, you receive a call, you get a check in the mail.
Depending on your claim, there are a few more steps to take before the claim can be resolved. Your adjuster may require a police report, contact the other parties, conduct interviews and/or inspections, handle other details and seek additional information during the investigation. An appraiser may be invited into the process to determine the amount and extent of the damage.
Your adjuster will work with you and everybody else involved in order to reach a settlement. Also, there's a good chance that there is an Infinity Claims Service Center in your area.
The information contained on this website shall not in any way modify the terms of the insurance policy, and that in the event of any conflict the terms of the insurance contract supersede the website.